Cancellation & Refund Policy

Before an event starts

Any event-specific cancellation window, non-refundable planning amount, third-party media cost and refund schedule must be shown in the proposal or checkout before payment. That event-specific agreement controls where it gives the customer stronger rights.

Customer cancellation

Submit cancellation in writing through the booking contact. Work already completed, reserved event capacity, custom design, media processing and non-recoverable third-party costs may be deducted only when disclosed in the accepted proposal and allowed by applicable law.

Service cancellation or failure

If the platform or event team cannot deliver a paid service for reasons within its control, the customer may receive re-performance, service credit or an appropriate refund for the undelivered portion. Temporary provider outages or delayed AI matching will first be handled through retry and manual support.

Payment reversals

Verified refunds are sent to the original payment method where possible. Bank, gateway and card-network processing time is outside the platform’s direct control. Duplicate payments should be reported promptly with the order reference.

How to request

Contact madhav20607@gmail.com with the booking ID, payer name, payment reference and reason. Do not send card PINs, OTPs or complete payment credentials.

Last updated: 13 August 2026. This template must be aligned with the final package pricing and reviewed professionally before paid public launch.